Refund Policy
At Fashion House by Poonam, customer satisfaction is our priority. However, we do not offer refunds unless the product is received in a defective or damaged condition.
Conditions for Refund or Replacement:
- A refund or replacement is applicable only if the item is defective or damaged upon delivery.
- Customers must notify us within 48 hours of receiving the item, along with clear images and details of the defect.
- The defective item must be shipped back to us in its original packaging and unused condition.
- Return shipping costs will be borne by the customer.
- Once the item is received and inspected, we will issue a refund or replacement as per your request.
Note: Payment gateway charges are non-refundable under any circumstances.
Shipping Policy
We offer free shipping on all products across India.
Return Shipping:
- If you wish to return an item (due to defect or other approved reason), the return shipping cost must be paid by the customer.
- The item must be returned in its original condition and packaging.
Delivery Timelines
- Processing Time: 1–2 business days
- Delivery Time: 7–14 business days depending on the shipping location
Please note that delivery timelines may vary slightly during festivals, sales, or due to courier delays.
Operational Address
Fashion House by Poonam
Flat No 16, Bhandari Enclave Building
Kali Mandir, Bandlaguda Jagir, Hyderabad
India
Contact Us
If you have questions, contact us at connect@fashionhousebypoonam.com.